Order Processing Time
All Model Universe orders received before 14:00 Monday-Friday are dispatched the same day, orders received after 14:00 will be dispatched the next working day.
If we are experiencing a high volume of orders, shipments may be delayed by a few days at most. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
We deliver to the following areas split into five zones:
ZONE 1 – United Kingdom
ZONE 2 – Europe
Zone 3 – United States, Canada
Zone 4 – United Arab Emirates
Zone 5 – Australia, New Zealand
Zone 6 – Rest of the World
Zone Pricing
Zone 1:
Standard – £2.99 (Free over £50)
Express – £4.99
Zone 2*:
Parcelforce Europe – £14.99
DHL Express – £39.99
Zone 3*:
UPS – £17.99 +
DHL Express – £26.99 +
Zone 4*:
Parcelforce GlobalPriority – £22.99
DHL Express – £36.99
Zone 5*:
Parcelforce GlobalPriority – £17.99
Zone 6*:
UPS – £24.99
Parcelforce GlobalPriority – £19.99
*International rates carry surcharges depending on the size and weight of the item you are ordering. For more accurate rates, you can use the shipping calculator in the cart page.
Delivery confirmation & order tracking
You will receive a delivery confirmation email once your order has been dispatched containing your tracking number(s). The tracking number will be active within 24 hours.
Lost Shipments
If your order does not arrive 30 days after dispatch, please let us know via email at support@model-universe.com. If after consultation with courier we conclude that your order is lost, we will offer you a full refund, exchange or replacement.
Damaged Shipments
If your order was damaged when received, please let us know via email at support@model-universe.com. We will then file a claim with the courier on your behalf, and offer you a full or partial refund (depending upon the severity of the damage), exchange or replacement.
Returns Policy
Our Returns & Refund Policy provides detailed information about options and procedures for returning you order.
Duties & Tax for orders delivered outside UK
All orders delivered to regions outside the UK are sold exclusive of VAT. Duties and taxes are charged by Customs in the destination country and the receiver is responsible for paying them.
Last updated: 28th November 2022