Issues with 3D Secure in Checkout

Understanding 3D Secure in Checkout

3D Secure (3DS) is an additional security layer for online credit and debit card transactions. It's also known as "Payer Authentication" and commonly recognised through brands like Verified by Visa, Mastercard SecureCode, and American Express SafeKey. This feature is designed to reduce fraud and provide a safer online shopping experience.

How 3D Secure Affects Your Checkout:

• Extra Authentication Step: When you make a payment, 3D Secure might prompt you to enter a password, answer a security question, or use a biometric recognition process. This information is something only the cardholder would know or have access to.
• Bank or Card Issuer Interaction: The 3D Secure process typically involves a redirect to your bank or card issuer's website for authentication. Ensure pop-ups aren't blocked in your browser settings to complete this step.
• Transaction Approval or Denial: Once authenticated, you'll be redirected back to our site to complete your purchase. If the authentication fails or is cancelled, the transaction will be declined for your protection.

Troubleshooting 3D Secure Issues:

• Ensure Enrollment: Not all cards are automatically enrolled in 3D Secure. Check with your bank or card issuer to ensure your card is registered and set up for 3D Secure transactions.
• Keep Contact Information Updated: Your bank might send a one-time passcode to your phone or email as part of the 3D Secure process. Ensure your bank has your current contact information.
• Browser Compatibility: Some older browsers might not support the 3D Secure redirect. If you're having trouble, try updating your browser or switching to a different one.

If You Face 3D Secure Issues:

• Contact Your Bank: If you are consistently unable to complete the 3D Secure process, contact your bank or card issuer for assistance. They can provide guidance or reset your 3D Secure settings if necessary.
• Review Error Messages: Take note of any error messages during the 3D Secure process. This information can be helpful when troubleshooting with customer support or your bank.

We are unable to assist with 3D secure issues, this issue exclusively dealt with by your bank.